Helpdesk

Martech Zone articles tagged helpdesk:

  • Content MarketingHow to Implement a Knowledge Base

    How to Implement a Knowledge Base Solution

    This afternoon I was assisting a client who added a certificate for SSL and retired their www from their URL. In order to properly redirect traffic, we needed to write a rule for Apache in an .htaccess file. We have a number of Apache experts that I could have contacted for the solution, but instead, I just searched a few…

  • Content Marketing
    bad customer service

    Poor Customer Service is Hurting Your Marketing ROI

    Jitbit, a help desk platform, has produced this infographic with statistics that clearly paint the picture the impact of poor customer service on a business. Companies continue to treat poor customer service as they did years ago… when customers used to only complain to the business or to a small circle of friends. But that’s not the reality of the…

  • E-commerce and Retail
    helpdesk

    Groove: Helpdesk Ticketing for Support Teams

    If you’re an inbound sales team, customer support team, or even an agency you recognize quickly how prospect and customer requests can get lost in the tidal wave of emails that each person receives online. There has to be a better means of collecting, assigning, and tracking all open requests to your company. That’s where help desk software comes into…

  • Marketing & Sales VideosHelpdesk Humor Skits

    Helpdesks Have Sucked Since Medieval Times

    Poor helpdesk etiquette significantly affects customer loyalty and happiness. Bad experiences can lead to a negative perception of a company, directly impacting customer retention rates. 50% of customers will switch to a competitor after just one bad experience. Zendesk Dealing with an IT helpdesk can be frustrating and intimidating for many due to factors like a lack of technical knowledge,…

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