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Shopping Cart Abandonment

Tips to Reduce Shopping Cart Abandonment

This infographic from Monetate has some great tips on reducing shopping cart abandonment. They use the term “avoid” which I don’t believe is accurate, though. No one can avoid shopping cart abandonment on their ecommerce website.

75 percent of people who were forced to register first never tried to purchase. In one case study, customer purchases increased by 45% after forced registration was removed. Jared M. Spool of User Interface Engineering.

I’m always surprised when I meet a client with an online checkout process and how few of them have actually tried to make a purchase from their own site! One of our new clients has a site they invested a ton of money into and it’s 5 steps to go from the home page to the shopping cart. It’s a miracle that anyone is making it that far!

I recommend my own strategy, called the 15 and 50 test… get a 15 year old girl and a 50 year old man to buy something from your site. Pay attention to how they did it as well as how frustrating it was. You’ll discover a ton just by watching them! You can’t avoid abandonment altogether, but you can reduce it by a ton.

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About Douglas Karr

Douglas Karr is the founder of The Marketing Technology Blog and recognized MarTech expert. Doug is a Keynote and Marketing Public Speaker. He's the CEO of DK New Media, an agency specializing in assisting marketing technology companies with their inbound marketing - leveraging social media, blogging, search engine optimization, pay per click and public relations. He's assisted SaaS companies like Angie's List, GoDaddy, Salesforce, Webtrends, and SmartFOCUS with their digital marketing and product strategies. Douglas is also the author of Corporate Blogging for Dummies.

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  1. Doug,

    Thanks for the info. 

    I agree, it’s amazing that people don’t “try their own cooking”  or watch others try to buy.
    The other point that hit home was hiding the promotion code box. I usually bail and try to find a code or find another site with a lower cost. 


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