links for 2009-05-13

  • Customer Service Mentor Tripp Babbitt has In-house 1-on-1 3-day sessions to review your customer service strategies and get them under control.
  • FileSocial allows you to share any file through your Twitter account.
  • Smart draw allows you to create flowcharts, charts, mind maps, ecomaps, certificates, gantt charts, floor plans, marketing charts and integrates directly with Microsoft Office.
  • E-mail has emerged as a recession darling, as retailers look to proven programs that are cost-effective and results-oriented. That's led to increasing investment in technologies that better target customers and serve up more enticing messages.
  • Your competitors know that Twitter, Linkedin, and the rest of the social media gang are a communication channel between you and your consumers. Do you?