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links for 2007-08-10

Posted in Daily Reads by del.icio.us Friday, August 10th at 10:23 am
  • A Bad Customer Service Experience
    How NOT to treat a dissatisfied customer.
    (tags: customerservice)
  • Alert: See How Comment Spam Is Getting Trickier To Spot – Dawud Miracle @ dmiracle.com -
    I guess it must because it just keeps increasing. And not only increasing, but it’s getting harder to spot – especially for those of us who often get a lot of comments and get a lot of spam.
    (tags: spam commentspam blogging)
  • Digital Solid: Marketing Technology ROI » New web metric puts the I in AIDA and helps optimize content
    The first marketing class I even had taught the AIDA model of advertising: Once you attract Attention, you must generate Interest, create Desire, and enable your market to take Action.
    (tags: aida marketing advertising onlinemarketing interest)