Comments on: Dear Abusive Client http://marketingtechblog.com/2007/12/14/letter-to-bad-client/ new media strategies and other marketing gems Mon, 06 Jul 2009 17:14:21 -0400 http://wordpress.org/?v=2.8 hourly 1 By: Douglas Karr http://marketingtechblog.com/2007/12/14/letter-to-bad-client/comment-page-1/#comment-70247 Douglas Karr Mon, 17 Dec 2007 13:59:38 +0000 http://marketingtechblog.com/2007/12/14/letter-to-bad-client/#comment-70247 Leave it to Ade to put this in a simple, eloquent chunk of code at <a href="http://www.pseudocoded.com/2007/12/17/dealing-with-abusive-clients/">Pseudocoded</a>! Leave it to Ade to put this in a simple, eloquent chunk of code at Pseudocoded!

]]> By: Douglas Karr http://marketingtechblog.com/2007/12/14/letter-to-bad-client/comment-page-1/#comment-69973 Douglas Karr Sun, 16 Dec 2007 15:14:27 +0000 http://marketingtechblog.com/2007/12/14/letter-to-bad-client/#comment-69973 The emails are really off the chart as well! :) The emails are really off the chart as well! :)

]]> By: Sergey Rusak http://marketingtechblog.com/2007/12/14/letter-to-bad-client/comment-page-1/#comment-69949 Sergey Rusak Sun, 16 Dec 2007 11:03:32 +0000 http://marketingtechblog.com/2007/12/14/letter-to-bad-client/#comment-69949 Yeah, I had some clients who was unhappy when i doubled their traffic and sales... later then tell you that they know company from India which provide 1000000 daily visitors for $25 Yeah, I had some clients who was unhappy when i doubled their traffic and sales… later then tell you that they know company from India which provide 1000000 daily visitors for $25

]]> By: Mike Schinkel http://marketingtechblog.com/2007/12/14/letter-to-bad-client/comment-page-1/#comment-69929 Mike Schinkel Sun, 16 Dec 2007 07:04:17 +0000 http://marketingtechblog.com/2007/12/14/letter-to-bad-client/#comment-69929 Gosh, it all seems so real. Almost like you just lived through that telephone reaming... '-) Gosh, it all seems so real. Almost like you just lived through that telephone reaming… ‘-)

]]> By: Dustin Brewer http://marketingtechblog.com/2007/12/14/letter-to-bad-client/comment-page-1/#comment-69898 Dustin Brewer Sun, 16 Dec 2007 02:05:20 +0000 http://marketingtechblog.com/2007/12/14/letter-to-bad-client/#comment-69898 I'm glad you posted the PG-13 version. haha. I would like to send a few dozen of these out to some clients. Is this under a creative commons license? Great article. I’m glad you posted the PG-13 version. haha. I would like to send a few dozen of these out to some clients. Is this under a creative commons license? Great article.

]]> By: Small Business Marketing http://marketingtechblog.com/2007/12/14/letter-to-bad-client/comment-page-1/#comment-69890 Small Business Marketing Sun, 16 Dec 2007 00:28:09 +0000 http://marketingtechblog.com/2007/12/14/letter-to-bad-client/#comment-69890 Douglas: I like it. I would reword the first two paragraphs something like this: "Back when you selected us as your vendor, you asked a multitude of questions and dragged us mercilessly through miles of red tape, made us list in detail our respective responsibilities and not until you had a complete detailed statement of work that you agreed to did you decide that we were the right solution for you. Now that you’ve chosen us, it’s not our fault that your business problems have changed and you are now unhappy with the very features and functions that we mutually agreed would solve the problems as you defined them then. We didn’t lie. We didn’t misrepresent. Your circumstances and environment changed. Now we as a team should be regrouping and should be focusing on how to quickly develop a viable solution to the reshaped business problems..................... Douglas:
I like it. I would reword the first two paragraphs something like this:
“Back when you selected us as your vendor, you asked a multitude of questions and dragged us mercilessly through miles of red tape, made us list in detail our respective responsibilities and not until you had a complete detailed statement of work that you agreed to did you decide that we were the right solution for you.

Now that you’ve chosen us, it’s not our fault that your business problems have changed and you are now unhappy with the very features and functions that we mutually agreed would solve the problems as you defined them then. We didn’t lie. We didn’t misrepresent. Your circumstances and environment changed.

Now we as a team should be regrouping and should be focusing on
how to quickly develop a viable solution to the reshaped business problems…………………

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