Comments on: AT&T: A Perfect Sale followed by a Disastrous Delivery

By: Verizon Did Good Today! AT&T Not So Good… | The Marketing Technology Blog

Wed, 19 Sep 2007 15:00:44 +0000

[...] not as much to embarrass the company as it is to vent my frustration. In a previous post, I slammed AT&T and detailed their inept ability to complete a single item on a move work order. Today they made [...]

By: Is your Job Working You? How many employees? | The Marketing Technology Blog

Fri, 07 Sep 2007 01:38:40 +0000

[...] from our old to new locations, helped to implement a few new clients, and all the while dealt with phone company [...]

By: Marty Bird

Marty Bird — Mon, 03 Sep 2007 02:09:46 +0000

Hey Doug glad it all worked out after all the horrible troubles. I’m sure we all have our horror stories to tell but yours tops many I’ve heard or been involved in! Good luck from here on out.

By: AT&T Hell 2 « Just Another Digerati Wannabe

AT&T Hell 2 « Just Another Digerati Wannabe — Sun, 02 Sep 2007 05:33:13 +0000

[...] Doug Karr’s company also suffered from an outage. Thomas Han tries to demistify the sudden increase in his AT&T bill. This isn’t new, but here’s a collection of Google search results on keywords “at&t activation hell” mostly on iPhone activation woes. [...]

By: CNannery

CNannery — Sun, 02 Sep 2007 04:22:41 +0000

Yeay! Hope she gets extra pay being a holiday weekend. And congrats on continuing to lose the weight!

By: Douglas Karr

Douglas Karr — Sun, 02 Sep 2007 02:00:12 +0000

Katie and I are still planning on being there.

Some nameless superhero at AT&T helped us solve the last of our issues this afternoon. She must have worked on our account for 4 or 5 hours straight. At one point, she conferenced in another person on the phone and told them to write the work order and she would complete it WHILE we were on the phone. I don’t know who she was, but I’m so glad she happened to pick up the phone!

By: CNannery

CNannery — Sat, 01 Sep 2007 21:38:57 +0000

This takes “the new guy gets the dirty work” to a whole new level! Hope we can still see you tomorrow!

By: Douglas Karr

Douglas Karr — Sat, 01 Sep 2007 18:05:29 +0000

I added a 9/1 update today.

By: AT&T Sucks « How to Market a Service

AT&T Sucks « How to Market a Service — Sat, 01 Sep 2007 15:29:42 +0000

[...] AT&T Sucks …and neither is this. [...]

By: Steve Woodruff

Steve Woodruff — Sat, 01 Sep 2007 11:28:32 +0000

What a mess. Makes some sort of ubiquitous wireless access look good, doesn’t it? Although even that will never stop incompetents from shutting things off at the wrong time…

Sorry you’ve had such a terrible start to a long – loooonggg – weekend.